Loyalty solutions: Program analysis

Dedicated account management

Cbsi’s services extend beyond the design and launch of your program. Our account managers will monitor, evaluate and analyze the on-going progress of your loyalty program. At critical stages throughout your program, we provide a comprehensive review of program performance and identify areas that can be strengthened. This review includes a detailed look at the program’s productiveness. Our account management team will consult with you to determine the steps that will ensure your program’s ongoing effectiveness.

Reporting suite
Cbsi offers a weekly and monthly reporting suite that presents both enhanced program detail and a secure method for transmission of files. These reports contain critical data such as total accounts, point totals and points added/deducted. Because we maintain PCI (Payment Card Industry) data security standards in all areas of our business, the reports will be encrypted and transmitted electronically.

Administrative website
Authorized administrators will have the ability to check point balances, view transactions and add or deduct points. Each administrator will receive a user name and password that in turn may allow them to add additional users to the site. This site allows multiple users to look up account information and to add or deduct points.

Loyalty solutions

Overview

Enterprise bonus solutions

Program structure

Value proposition
– Gift card rewards
– Merchandise rewards
– Travel rewards
– Experience rewards
– Green product rewards
– Additional points

In-house marketing

Cardholder support

Program analysis

Technology solutions