About Cbsi: Customer service

Customer service beyond expectation

All our departments thrive on a passion for customer service excellence. To maintain our reputation in the industry for outstanding customer service, we continually evaluate and improve the way we do business. We believe the quality of customer service interactions ultimately determines our success and creates a competitive advantage. Cbsi's customer service department offers:

• 24/7 availability
• State-of-the-art IVR systems designed to fit our clients' needs
• Bilingual capabilities – English and Spanish
• Extensive and ongoing CSR training
• Continuous monitoring and performance tracking
• Warm and hot transfer capabilities
• An experienced staff of supervisors and team leaders
• Problem resolution expertise and efficiency
• Access to all pertinent program information

About Cbsi

Company overview

Mission and values

Subsidiaries

Our environment
– Partnership culture
– Departments
– Customer service
– Data security

Clients