loyalty solutions: redemption

Cbsi provides cardholders with full program support.

customer touch points

24/7 live customer service – bilingual

Cbsi provides each of its clients their own unique toll free line for program participants to use in order to access customer service. Customer Service is provided on-site at our corporate headquarters, where we maintain a 24/7 staff of professional representatives to manage all program inquiries, such as:

• Point balance inquiry
• Participant maintenance
• Point redemptions
• Order history
• Reward tracking
• Call transfers to card services

Cbsi provides a custom IVR that allows for program branding at the initial greeting of each call. Once a participant has been greeted, they have the ability to listen to their current point balance and/or choose to speak with a travel agent or customer service representative. Call statistics are made available upon request and are typically reviewed with the client during periodic program review sessions.

custom rewards website access

Participant information is made available online for all program participants. It can be accessed through a pass-through authentication from the institution's online-banking site, or through direct user name and password authentication at the home page. Our in house design department will brand your redemption website to coordinate with your program’s look and feel. Cardholders can:

• Look up their current point balance
• Redeem points for rewards
• See a total reward transaction history
• Review program rules
• View cross-sell points
• Make travel reservations online
• Earn double points though our members-only “More Points” site
  

secure online redemption

Our sites are tested and certified daily to pass the Hacker Safe Security Scan. We are enrolled in Trustwave’s Trusted Commerce^SM program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. And through Network solutions, we are validated for secure online transactions.

loyalty solutions

overview

cross sell products

program structure

value proposition
– gift card rewards
– merchandise rewards
– travel rewards
– experience rewards
– green product rewards
– more points

marketing

redemption

tracking

technology solutions